Support Center

Contacts

Customer Service

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Business Hour:

Monday–Sunday, 8 AM–8 PM PST

Email: support@tonnerrey.com

Phone: (626) 755-1606

FAQS

  • Q1: How far can the T8 travel on a single charge?

    A: Under pure electric mode, the range is approximately 50–90 miles (80–140 km) depending on terrain, riding speed, temperature, load, and riding mode. With pedal assist, the range can be extended further for long-distance commuting or weekend rides.

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  • Q2: What is the top speed? Do I need a license to ride it?

    A: The T8 can reach speeds of up to 28–31 mph (45–50 km/h). Licensing requirements vary by country or state. Please check your local regulations regarding helmets, registration, or road legality before riding.

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  • Q3: Can it handle hills and rough terrain?

    A: Yes. Equipped with 3000W peak power dual motors, 4.0-inch fat tires, dual suspension, and hydraulic brakes, T8 offers strong climbing ability and stability on city roads, gravel, slopes, and uneven surfaces.

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  • Q4: Is the battery removable? How long does charging take?

    A: Yes — the battery is fully removable for convenient indoor charging. A full charge typically takes 6–8 hours using the standard charger included in the package.

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  • Q5: What is the maximum load capacity? Can it carry two people?

    A: The T8 supports up to 150 kg / 330 lbs. It is capable of carrying extra cargo or gear, but whether it can legally carry passengers depends on local traffic rules. Safety and compliance are always recommended first.

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  • Q6: Is the bike waterproof? Can I ride it in the rain?

    A: The T8 is designed with daily-use water-resistance, suitable for light rain or wet urban conditions. However, we do not recommend riding in heavy rain, deep water, or submerging electronic components for prolonged periods.

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